Refund & Cancellation Policy

1. Scope of this policy

This policy applies to paid software services offered by Holoop Labs unless a product-specific policy is disclosed before purchase. Billing details and any additional refund conditions should be reviewed at checkout.

This policy does not limit any refund, cancellation, or other consumer rights you have under applicable law.

2. Subscription cancellation

You can cancel a subscription through the billing controls provided by the product. If you cannot find those controls or need help, email support@holooplabs.com before the next renewal and identify the product and account email.

Cancellation stops future renewals once processed. Unless different terms were disclosed at purchase, you can continue using the paid features until the end of the current billing period. Cancelling does not automatically refund amounts already paid.

Deleting or uninstalling an app or browser extension does not cancel the associated subscription. Keep the cancellation confirmation for your records.

3. Refund requests

To request a refund, email support@holooplabs.com with the product name, account email, payment date, receipt or transaction reference, and a description of the issue. Do not send your full card number, security code, or password.

We review requests in light of the circumstances, product terms disclosed at purchase, service issues, and applicable law. This general policy does not promise a fixed refund window or automatic eligibility. We will tell you the outcome after reviewing your request.

If a refund is approved, it will normally be returned through the original payment method. Processing time depends on the payment provider and your financial institution.

4. Duplicate or incorrect charges

If you believe you were charged twice, charged an incorrect amount, or charged after a confirmed cancellation, contact us with the relevant receipt and details. We will investigate and arrange a correction or refund where an error is confirmed.

For a suspected unauthorised payment, you may also contact your payment provider promptly to protect your account.

5. Free trials

Some products may offer a free trial. The trial length, payment requirements, included features, and any conversion to a paid subscription will be disclosed when you sign up. A trial is available only where expressly offered.

If a trial converts to a paid subscription, cancel before the disclosed conversion time to avoid the first charge. Any charge already made is considered under the applicable refund terms and law.

6. Product-specific policies

A product may have its own refund or cancellation rules, for example for a particular plan or purchase channel. Such rules will be provided before purchase and apply to that product alongside your mandatory rights.

Purchases through an app store or another authorised reseller may need to be managed through that provider’s cancellation or refund process. Contact us if you are unsure which process applies.

7. Contact support

For cancellations, refund requests, or billing questions, contact support@holooplabs.com. Include enough information to identify your purchase so we can help.